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We will repair any item purchased through the online store. Products purchased through our retailers must be returned to the retailer to process the repair. We do not support products that have been purchased from a non-authorized retailers.
We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of Gems made jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to defective manufacture breakage or damage free of charge for 90 days from the date of purchase on our online store. After 90 days, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
For elective repairs there is a $25 service charge plus the cost of additional materials and shipping.
Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
Pricing and guidelines for ring resizing are as follows:
Sizing Down Stacking rings cannot be sized down; requires reordering a different size.
Other rings can be sized down for a $25 charge for silver or $30 charge for gold rings. Based on stones or designs, not all rings can be resized, so please contact us at 905-666-4612 for more information.
Sizing Up Sizing rings up less than 2 sizes is offered for a charge to be determined for all rings unless resizing process will cause damage to the stone. You will always be contacted before this work is begun if it will incur a charge.
It is not possible to size a ring up more than 2 sizes.
We do our best to accommodate repair requests, but due to the nature of our products, some components may not be available for repair of older products.
Should an item need to be returned for repair, please contact our studio to receive a return authorization (RA) number and shipping directions. Call us at (905)666-4612 first. Please clearly mark all packages with your RA number; we are unable to accept unauthorized returns and will not accept these packages for any reason.
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